Terms of service

 

These Terms of Service govern your use of heathceramicsx.shop and purchases made through the website.

By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms restricts statutory consumer rights that cannot legally be excluded or limited.

1. Online Store

heathceramicsx.shop operates an online retail store using Shopify's commerce platform.

We may update, modify, suspend, or discontinue website features or product offerings where reasonably necessary.

2. Eligibility

By placing an order, you confirm that:

• You are legally capable of entering into the transaction;
• Information provided during checkout is accurate;
• You are authorised to use the selected payment method;
• Your purchase is for lawful purposes.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and availability.

Actual product appearance may vary slightly from website images due to screen settings, lighting, photography, manufacturing variations, or other reasonable factors.

Nothing in this clause affects your statutory rights where goods are materially different from their description or otherwise fail to meet applicable legal requirements.

4. Prices

Prices displayed on the website are those applicable when shown, subject to correction of genuine errors.

The total amount payable will be displayed during checkout before payment is completed.

We may change prices for future orders at any time. Price changes do not normally affect orders already accepted.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• There is a material pricing or listing error;
• Fraud or unauthorised activity is suspected;
• Delivery cannot reasonably be completed;
• The order violates applicable law or these Terms.

Where we cancel an order after payment has been collected, an appropriate refund will be issued.

6. Payment

Payment must be made using a payment method available during checkout.

Payments may be processed by Shopify or authorised third-party payment providers.

You agree to provide accurate billing and payment information.

7. Shipping

All orders qualify for free standard shipping.

The estimated delivery timeframe is 15–20 days.

Delivery estimates are not intended to remove any rights consumers have under applicable law.

Further information is provided in our Shipping Policy.

8. Risk and Delivery

Responsibility for goods passes in accordance with applicable law.

Customers should ensure that the delivery address provided at checkout is complete and accurate.

If an address error is reported before dispatch, we will make reasonable efforts to correct it. Once a parcel has been dispatched, address changes may no longer be possible.

9. Returns and Refunds

Eligible returns, cancellations, defective products, and refunds are handled according to our Return and Refund Policy and applicable consumer law.

For most qualifying distance purchases, consumers have statutory cancellation rights.

10. Intellectual Property

Unless otherwise stated, website content belonging to heathceramicsx.shop, including original text, layout, branding, graphics, and other materials, may not be copied, reproduced, commercially distributed, or exploited without permission except where permitted by law.

Third-party trademarks, platform materials, and other intellectual property remain the property of their respective owners.

11. Prohibited Uses

You must not use the website:

• For unlawful purposes;
• To commit fraud;
• To introduce malware or malicious code;
• To interfere with website security;
• To attempt unauthorised access;
• To impersonate another person;
• To collect information unlawfully;
• To infringe intellectual property rights;
• To interfere with another customer's use of the store.

12. Third-Party Services

The website may rely on or link to third-party services, including payment providers, delivery companies, social networks, analytics services, and other technology providers.

Third-party services may be governed by their own terms and privacy practices.

13. Availability of the Website

We aim to keep heathceramicsx.shop accessible, but uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, security issues, hosting interruptions, technical failures, or circumstances outside our reasonable control.

14. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Subject to mandatory consumer rights, we are not responsible for losses that are not reasonably foreseeable consequences of a breach, or for losses caused by circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot legally be excluded, or any other liability that cannot lawfully be limited.

15. Changes to These Terms

We may update these Terms from time to time.

The Terms applicable to a purchase will generally be those in effect when the relevant order is placed, unless a change is required by law or otherwise lawfully applies.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

17. Governing Law

These Terms and transactions with UK consumers are subject to applicable UK consumer protection requirements.

Nothing in this clause deprives a consumer of mandatory legal protections available in the part of the United Kingdom in which they reside.

18. Contact

Questions regarding these Terms may be sent to:

heathceramicsx.shop
Email: info@heathceramicsx.shop
Website: heathceramicsx.shop